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About Us

KAVE Theatre Services are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Our Contact details:
KAVE Theatre Services
Unit 7, Sussex House Business Park, Old Shoreham Road, HOVE, BN3 7DX
Phone: 01444 245500

Email: sales@kave.co.uk

VAT Registration Number 315 537 369
Incorporation Number 2206 992

KAVE Theatre Services is the trading name of KAVE Lighting Ltd

Find us on the map:

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

At the moment we are unable to take any orders over the internet for shipping outside of the UK. If you would like to trade with us and you are outside of the UK please call 00 44 1444 245500

We accept Visa, Mastercard and Maestro (Switch). All transactions are carried out in Sterling (£). You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Some items purchased via this website will be sent out by TNT delivery, This service requires a signature at your end.
In the unlikely event that your purchase was damaged in transit, you must sign for it as "damaged" and notify us within 24 hours. If this procedure is not followed, we cannot make a claim.

Smaller items and those items of low value will be sent via Royal Mail and standard delivery times for Royal Mail postal services should be anticipated.

Shipping outside of mainland UK (eg Isle of Man, Isle of Wight, Northern Ireland etc.) & the Scottish highlands are liable to an additional carriage charge. Please call 01444 245500 for more details.

We regret that we cannot ship outside of the UK.

Delivery Schedule

We will normally aim to send your order to you in 2-3 business days, however we cannot be held liable to any delays incurred by our carrier.
In the unlikely event that your purchase was damaged in transit, you must sign for it as "damaged" and notify us within 24 hours. If this procedure is not followed, we cannot make a claim.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When an order is placed at our website your credit card details are encrypted using 128 bit encryption and are processed by Global Payments we do not recieve any of your card information.

Guarantee

We guarantee your satisfaction. If you have any problems with any items please let us know. Most of the products sold on this web shop are covered by manufacturers warranty, in most cases 1 year with some offering a 3 year warranty.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can contact us:

KAVE Theatre Services
Unit 7, Sussex House Business Park, Old Shoreham Road, HOVE, BN3 7DX

Phone: 01444 245500

Email: sales@kave.co.uk

Privacy Policy

KAVE Theatre Services do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

If you would like to return any item, with the exception of faulty goods, you may be liable to a 15% restocking and handling charge. If you would like clarification please contact us on 01444 245500
If an item is faulty please contact us via phone and we will arrange for the item to be replaced.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.



Remittance Terms

All account holders are reminded that payment terms are 20 days net from date of invoice.
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